Boing Boing: “Top gadget shop Newegg.com is holding a woman’s account hostage until she gets her brother to reverse a chargeback. From The Consumerist:
When she tried to place an order using her own name and credit card
number, but with the same shipping address as her brother, her account
was suspended. Jenn figured she could resolve the problem with a
conversation or two with Newegg’s customer service department, but as
you’ll see from the transcript below, Newegg’s CSR blatantly says
Jenn’s account won’t be approved until her brother reverses his
chargeback.
Who needs a collection agency when you can put the screw on family
members? It even told her his account number and other personal details
when she contacted them. The plot thickened, however, when she filed a
Better Business Bureau complaint. Newegg blew it off—a stunning act for an online retailer—now asserting that her address is blacklisted in perpetuity.
Perhaps Newegg suspected a scam was afoot, given the same last name
and the same address. But what kind of fraudster files reports with the
BB? If the address had been blacklisted years earlier, as Newegg
claimed, how was her brother able to order something to later issue a
chargeback on?
It’s particularly interesting because of Newegg’s halo of propriety:
it built a reputation on not behaving like other thin-marging online
catalog stores. It’s been my main gadget-supplier for years. Is there a
word for when a retailer Jumps the Shark? Overstocked, perhaps?”
Newegg.com Holds Woman’s Account Hostage Until She Gets Her Brother To Reverse Chargeback [Consumerist]
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